We want you to be 100% happy with the items you purchase from us and we understand that online shopping doesn't always go to plan. If you‘re not satisfied with your item/s, we are happy for you to return them to us for a store credit.
Please first check our Returns Eligibility Criteria below to determine whether your item/s are eligible for a return. If they are eligible, you can then follow the instructions below:
How do I return my item?
- Email customer service on firstname.lastname@example.org to request a return and obtain return details.
- Post your return back to the address provided to you by customer service. Please include a print out of your original invoice/order confirmation, as well as a written note outlining the reason for return.
What happens after you have received my returned package?
- Once we receive and process your return (please note, processing may take up to 5 business days after the package arrives), we will then issue you with a store credit. Details will be emailed to you once your return has been processed. Please ensure that you keep an eye on your junk folder too.
- You can use your credit at any time on our website to purchase an alternative or replacement. Please kindly note, store credits unfortunately do not cover postage costs.
All items, excluding clearance or sale items, can be returned for a store credit within 30 days of receiving your parcel. Unfortunately we do not offer direct exchanges, however, you can use your store credit to purchase a replacement or alternative at your convenience.
Please do not send items back without first ensuring that they comply with our Returns Eligibility Criteria (listed below) and contacting customer service to request a return. If you fail to take these steps before returning your item/s, Bohemian Vibes will not be held responsible for the returned package or its contents.
It is your responsibility to ensure that your item/s comply with our Returns Eligibility Criteria below before returning them. If you return item/s that fail to comply with our Returns Eligibility Criteria, we will contact you via email to return the item/s back to you at your expense. If we cannot get hold of you and/or you do not send the funds for us to post the item/s back to you, we will hold the item/s for up fo 30 days and then donate them to charity. After 30 days have elapsed, Bohemian Vibes will no longer be responsible for your returns package or its contents.
If items are returned to us due to incorrect, insufficient or incomplete address provided upon purchase or failure for the customer to claim or collect the parcel from the Post Office, another shipping fee will be incurred, otherwise, the package & sale will be forfeited. We do not offer a credit or refund for this. If this happens, we will contact you via email to request the funds for the extra shipping fee.
If you receive an incorrect item/s (we're only human), we will send you out the correct item at our own expense. In this case, please email customer service at email@example.com with photos to organise your replacement.
Returns Eligibility Criteria:
The following criteria must be met for an item/s to be eligible for return:
- A return must be requested within 30 days of receiving your parcel. This means, within 30 days of your tracking number showing 'Delivered'.
- Before requesting a return, you it is your responsibility to read through the Returns Eligibility Criteria and ensure that your item/s comply.
- If your item/s comply with our Returns Eligibility Criteria, you must email customer service on firstname.lastname@example.org to request a return and obtain return details before returning your item/s.
- Your item/s must be unused, unwashed with all original tags and packaging.
- Your item/s must not be a sale or clearance item.
- Your item/s must not have any dirty marks, fake tan marks or makeup marks.
- Your item/s must not smell of perfume, deodorant, body odour, cosmetics, washing powder or general use.
We will carefully inspect all returned items upon receipt - any returns which fail to comply with the Returns Eligibility Criteria above will be sent back to you at your own cost, as stated in 'Other Conditions' above.
Who pays for return postage?
The cost of returning an item/s is at the customer's expense. Unfortunately, we cannot refund or credit the cost of return postage unless your item was faulty or incorrect (due to Bohemian Vibes fault). In this case, we will cover the cost of your return postage.
Please note: Tracking for your returned parcel is not sufficient for returns processing. We need to physically inspect the item/s returned before processing your return and store credit - this may take up to 5 business days.
We recommend that you keep a copy of your tracking number as we are not responsible for parcels lost in transit to us.
Undelivered orders must be claimed or lodged within 30 days from expected delivery date. If the expected delivery date is January 1, you can claim or lodge a complaint within 30 days from January 1.
Refund and Exchange Policy
We only offer store credits for returns, unless there is a major fault with the item/s. In compliance with Australian Consumer Law, Bohemian Vibes is not required to provide a refund if you make a wrong selection, need a different size or change your mind. Regardless of whether you want to make another purchase in future or not.
If there is a major fault with the item/s you've purchased, we will offer to repair or replace it where possible. If we cannot repair or replace the item/s, we will offer a store credit or a refund. All claims for faulty items are assessed on an individual basis and the outcome is at the sole discretion of Bohemian Vibes.
If a refund is deemed necessary for a faulty item by Bohemian Vibes, the refund will be processed back to the original payment method used to place the order. If you have used a combination of store credit/e-gift card and card/PayPal/AfterPay etc, then your credit will be re-issued and your gap payment refunded to the original payment method.
Our store credits have no expiry date for your convenience. You will be provided with a store credit for the amount originally paid for the item/s (excluding shipping).
What cannot be returned?
- Any items purchased on Sale or Clearance are final and cannot be returned to us (subject to your rights under Australian Consumer Law). Any Sale or Clearance items which are returned to us, will be returned back to you at your own expense as stated under 'Other Conditions' above.
- All items which fail to comply with our Returns Eligibility Criteria above.
What if my item is faulty?
If you believe your item/s has a fault, please email our customer service team at email@example.com along with some photos. Upon receiving your request, we will handle this with high priority and arrange the best possible course of action.
Please note that while very effort is made to accurately display the colour of our item/s, due to the variance in computer monitors, we cannot guarantee that your monitor's display of any colour will be 100% accurate. This is not considered a faulty item and refunds will NOT be issued in this case. If the colour is not exactly as you were expecting, we are happy for you return the item/s to us for a store credit; providing they meet the Returns Eligibility Criteria above.
Please note, since most items are hand tailored, please expect up to 2.5% difference in measurements. This is not considered a fault and refunds will NOT be issued in this case.
How does my return work if I paid with AfterPay or ZipPay?
Returns using any 'buy now pay later' provider still remain subject to Bohemian Vibes returns policy.
When Bohemian Vibes receives the item/s and accepts your return, we will issue a store credit for the total value of the item/s returned. This has no effect on your payments with AfterPay or ZipPay. Your agreement with them will still stand and you will continue to pay any scheduled repayments.
If your item happened to be faulty and you are eligible for a refund, your refund will go directly to AfterPay or ZipPay and your scheduled payments will be adjusted accordingly by them.
For more information on terms and conditions with buy now, pay later providers, visit the Afterpay or ZipPay website or contact them directly.
If you are still unsure about anything, please contact customer service via email firstname.lastname@example.org for further assistance.