Pre-order FAQ's and terms & conditions:
Please note, there is an average turnaround time of approximately 3-4 weeks on all pre-orders. We realise this wait may be a little long for some, so to compensate we are offering a FREE MATCHING 45CM CUSHION COVER (discount code CUSHIONCOVER) with all Pre-Order Quilt Cover purchases + FREE SHIPPING (no code needed). Please note: There is a limit of one discount code per order. The wait will be worth it, we promise!
I am not sure how to redeem my FREE cushion cover. What do I need to do?
To redeem your free matching 45cm x 45cm cushion cover please follow these steps;
1. Add your desired quilt cover to your cart
2. Add the matching 45cm cushion cover to your cart
3. Select 'Check Out'
4. Enter customer information and select 'Continue to shipping method'
5. Select your shipping method (please note shipping times are AFTER dispatch) and select 'Continue to payment method'
6. Enter the discount code CUSHIONCOVER in the discount code box. This will deduct $17.95 off your order (the value of the cushion cover). Then select your desired payment method and complete your purchase.
Please note, the discount code must strictly be applied at the time of purchase. Unfortunately we cannot honor discount codes after the point of purchase. If you are have issues with purchasing, please contact us for assistance. Our friendly customer service team is available via email in email@example.com.
How do I know if my item is a pre-order?
If your item is a pre-order, it will be stated in the item title or size selection.
How long will it take to receive my order?
The turnaround on pre-order items is approximately 3-4 weeks from order placement to dispatch.
Where will my order be sent from?
Your order will be dispatched from Perth or NSW.
What if my order contains part pre-order and part in-stock items?
If you order in-stock and pre-order items together, your order will be shipped only when the pre-order item/s are ready. If you would like the 'in-stock' items shipped straight away, please kindly place a separate order.
How do I know when my order has been sent?
As soon as your order is dispatched from Perth, you will receive a shipping confirmation email containing your Australia Post tracking number. Our shipping estimate of 1-3 business days (express) or 1-6 business days (standard) applies AFTER dispatch (ie. from when you receive your tracking number)
Remember we have a 100% Satisfaction Guarantee, so you can purchase with confidence and peace of mind. If you have any further questions or need assistance with ordering, please do not hesitate to contact our friendly customer service team via email on firstname.lastname@example.org.