FAQ's, Shipping Info and Returns
All orders placed on or after 13/7/18 are shipped from Perth (6030) via Australia Post. Delivery may typically take between 1 - 6 business days after dispatch. For exact delivery estimates to your post code, please see the following link;
Please note, delivery time applies AFTER dispatch. In stock items will be dispatched within 1 business day of ordering, For Pre-Order items, please allow a turnaround of approximately 3-4 weeks.
- How much is shipping?
- What is the shop currency?
- How long is order processing?
- How long does it take for an order to arrive?
Australian orders take approx 3 weeks, but in rare cases, it will take longer.
If you're still not sure, email us at email@example.com. We are always happy to help. Please note we are not always able to respond to you straight away. We will get back to you as soon as possible; usually within 1 business day but peak periods may take a little longer. Please be patient.
- How do I track my order?
Please don't worry if your tracking is noted as 'pending'. Due to our logistics system, this is normal for up to the first 7-12 days after dispatch; it is on it's way. If there are any issues after this, please contact our friendly customer service team on firstname.lastname@example.org and they will be happy to assist.
If your order has exceeded our terms of delivery, please contact our friendly customer service team on email@example.com and they will be happy to assist.
Please be patient, we will respond to you as soon as possible. We try our best to respond within 1-2 business days, however, peak periods may take us a little longer.
- Discount code notice:
- I ordered 2+ items, but only received one... where's the rest of my order?
- What are your refund and return policy?
Returns and refunds will not be provided due to customer error, including not reading item descriptions before purchasing, incorrect size/colour choice, providing the incorrect shipping address and change of mind.
Our 100% satisfaction guarantee: We are happy to provide a store credit due to change of mind or if you are not happy with your purchase, however, postage will be at buyers expense.
Faulty, damaged or any other returns or claims must be lodged within 5 days from arrival of order. Please closely inspect your item upon receiving it and before washing, as we will not accept returns or refunds for washed items.
Please Note: Colours may differ slightly due to different lighting conditions during photo shoots or screen differences. Kindly expect a slight colour difference between the actual product and the photos on our website. This is not considered as a defect.
Customers will be responsible for shipping and handling charges to return the item.
If items are returned due to incorrect address provided upon purchase or not being claimed, any return shipping is the responsibility of the recipient.
If you receive the wrong item (we're only human), we will send you out the correct item!
We do not accept returns or refunds on promotional items or clearance items.
Please contact us via email at firstname.lastname@example.org.
- How do I contact you?