Frequently Asked Questions
Where are you located?
We are proud to be an Australian family owned and run company. Our store is currently solely online.
How much is shipping?
We have FREE SHIPPING on all orders over $99. Orders under $99 will incur a $6.95 postage fee.
What is the shop currency?
Our Shop currency is in AUD.
What payment methods do you accept?
You can pay for your order via VISA, Mastercard, PayPal, Afterpay or ZipPay.
How long is order processing?
Orders are usually processed within 24-48 hours. Your order is made especially for you. Unfortunately, if your order has been entered into our system and processed, we cannot cancel the order. If more than 48 hours have elapsed since order placement, our returns policy will then apply.
Can I cancel my order?
As per our Cancellation Policy we are happy to cancel orders within 48 hours of placement - strictly for a store credit only. To view our Cancellation Policy CLICK HERE. If you wish to cancel your order within 48 hours of order placement, please contact customer service on email@example.com to organise your store credit.
Your order is made especially for you. Unfortunately, if your order has been processed, we cannot cancel the order. If more than 48 hours have elapsed since order placement, our Returns Policy will then apply. To view our Returns Policy CLICK HERE. This means that you will need to wait for delivery and then return your order to us. A store credit will then be issued upon receipt of the returned parcel, providing that they meet the Returns Eligibility Criteria stipulated in our Returns Policy.
Please note, it may take up to 5 business days to process your return.
How long does it take for an order to arrive?
By purchasing from Bohemian Vibes, you agree to our estimated turnaround time stipulated below and within our Terms of Service. Bohemian Vibes will not be held responsible for customers that have not read our turnaround times before purchasing.
Clothing, Jewellery and Homewares (excluding made-to-order printed beddings & soft furnishings and dreamcatchers) orders are dispatched from our Perth warehouse within 1-2 business days and shipped via Australia Post Express Post; they usually arrive within a few days. For exact postage times, please refer to the Australia Post website estimates from 6036 to your postcode.
Our printed bedding & soft furnishings are made to order (as per the item description). We have an average turnaround time of approximately 2-3 weeks from order placement to delivery. Our items usually take around 5-8 business days to manufacture and dispatch and 5-7 business days for postage via Australia Post from NSW. If there are any disruptions to average turnaround time, there will be an announcement banner at the top of our website advising of any current delay details.
100% cotton bedding and personalised bedding may take an extra 3-5 business days for manufacturing. So please allow an extra week, on average, for these items.
Please note: These timeframes are estimates only and delays may occur; especially during peak periods such as Christmas, Boxing Day, and other public holidays. We do not hold any responsibility for delays. If you'd like to confirm our current turn around time, you can email our customer service team on firstname.lastname@example.org.
Once your order is dispatched from NSW, you will receive a shipping confirmation email along with your Australia Post tracking number.
If you have any questions or if your order has exceeded a 3 week wait, please contact our friendly customer service team on email@example.com and they will be happy to assist.
Please note that we are not always able to respond to you straight away. But don't worry, we will always get back to you as soon as possible; usually within 1 business day but peak periods may take a little longer. Thank you for your patience.
How do I track my order?
You can track your order via the Australia Post website (or your local post company if you are international) using the tracking contained in your shipping confirmation email from us.
Please note that it usually takes around 5-8 business days to receive tracking for our made-to-order items and 1-2 business days for clothing, jewellery and other lifestyle and home products.
Simply copy and paste your tracking number into the tracking section of the Australia Post website to track your parcel.
If your order has exceeded our estimated wait time, please contact our friendly customer service team on firstname.lastname@example.org and they will be happy to follow up your order for you.
Please be patient, we will respond to you as soon as possible. We try our best to respond within 1 business day, however, peak periods may take us a little longer.
Discount codes must be used at the point of purchase by the customer during checkout. We WILL NOT apply discount codes after purchases. If you are having issues applying a code, please contact our customer service team immediately on email@example.com for assistance before finalising your purchase.
I ordered 2+ items, but only received one... where's the rest of my order?
Your order may have been shipped in seperate parcels. If you are unsure if something has been missed, please contact customer service on firstname.lastname@example.org for assistance.
What is your Refund and Returns Rolicy?
Please CLICK HERE to view our Returns Policy.
What are your Terms and Conditions?
Please CLICK HERE to view our Terms of Service.
Our 100% satisfaction guarantee
We understand that online shopping doesn't always go to plan, so we are happy to accept returns if you are not satisfied with your purchase. As per our Returns Policy, we provide a store credit in this case and postage will be at customers expense.
Please do not return your parcel without first reading our Returns Policy (CLICK HERE TO VIEW) and contacting customer service via email on email@example.com for return details. If you have not taken these steps before returning your order, we will not be held responsible for the return.
How do I contact you?
If you have any further questions that are not outlined within this page, please do not hesitate to contact our friendly customer service team via email on firstname.lastname@example.org. Someone will get back to you as soon as possible; usually within 1 business day. Thank you for your patience.